Video: The AI Agent Era: A New Blueprint for Customer Service | Duration: 3484s | Summary: The AI Agent Era: A New Blueprint for Customer Service | Chapters: Webinar Introduction (11.52s), Generative AI Revolution (177.44s), AI-First Support Strategy (1152.725s), Data and Content Quality (1274.06s), Writing for AI (1610.375s), Defining Success Metrics (2050.55s), Analyzing Automation Gaps (2570.94s), Overcoming AI Resistance (2723.945s), Scaling AI Deployment (2933.75s), Closing Remarks (3340.11s), Community and Closing (3409.43s)